Privacy policy

Who we are

Lyneham Pharmacy and Travel Clinic is owned by Fastrack Health Ltd (GPhC registered pharmacy 9010716), Inside Costcutter, Edmonds Garage, The Green, Lyneham, Wiltshire SN15 4PD. Fastrack Health Ltd is the data controller for the personal information described here.

This website

Like any website, our hosting provider (Cloudflare) briefly processes technical information such as your IP address to deliver pages and protect the site from attacks. Cloudflare Web Analytics counts visits without cookies or identifying you. Fonts are loaded from Google Fonts, which also receives your IP address when a page loads.

Cookies and analytics

Only if you choose Accept in our cookie banner, we use Google Analytics 4 (Google Ireland Ltd) and Microsoft Clarity (Microsoft Ireland Operations Ltd) to understand how the site is used: which pages are visited, what is clicked, how far people scroll, and anonymised heatmaps and session replays. Clarity is set to mask all text on the page and anything you type, so replays never show what you read or enter. These tools set cookies such as _ga and _clck, and may process your IP address and device details. Google Analytics data is kept for 14 months. We do not use advertising cookies. The legal basis is your consent, and you can change your choice at any time using Cookie settings at the bottom of every page.

Booking an appointment

Online bookings are made through our booking provider, Scripter. When you book, the details you enter (such as your name, contact details, date of birth and appointment choice) are collected by Scripter on our behalf and shared with us so we can provide your appointment. Scripter’s own privacy notice applies on their site.

When you contact us

If you phone or email us, we use what you tell us only to answer your question or arrange your care.

Your consultation and vaccines

When you have a travel consultation, we record your health information, travel plans, the advice we give and any vaccines or medicines supplied. We do this to provide safe care, because we are legally required to keep clinical records as a registered pharmacy, and to issue certificates such as your yellow fever certificate. We rely on providing you with health care, and our legal duties as a registered pharmacy, as the lawful bases for this. With your consent, or where the law requires it, we may share relevant details with your GP. We keep clinical records for as long as NHS records retention guidance requires, and we never sell your information or use it for marketing without your consent.

Your rights

You can ask to see the information we hold about you, ask us to correct it, and in some cases ask us to delete or restrict it or object to how we use it. To make a request, call us on 01249 892813, email info@lynehampharmacy.co.uk or write to us at the address above. We will reply within one month.

Complaints

If you are unhappy with how we have used your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.